Pump Portal: Enhancing Remote Monitoring & Control

Pump Portal is a platform that enables real-time monitoring and control of water pumping stations. Our goal was to enhance its design, making the interface more intuitive for users and simplifying the setup process for administrators. Additionally, we adapted the platform for mobile devices, ensuring seamless access anytime, anywhere.

Challenges with the Previous Design

• Complex Navigation: Without a dedicated designer post-launch, developers independently added features, resulting in a cluttered and chaotic interface.

• Scattered Critical Data: Important pump station details were spread across multiple pages, making it difficult for users to find vital information—leading to frequent support inquiries.

• Lack of Mobile Adaptation: The absence of a mobile-friendly version restricted users from managing water pumping stations outside the office.

• Outdated Aesthetics: The platform’s visual design appeared outdated and lacked appeal.

Our Design Process

Research & Analysis
We conducted in-depth research, listed key issues, and interviewed stakeholders and the support team to understand user pain points and expectations.

User Categorization & Use Cases
By defining user personas and their needs, we refined the platform’s information architecture for a more logical flow.

Modern Design System
We introduced a fresh design system with a contemporary color palette and typography, aligning with modern UI/UX best practices for a sleek and functional experience.

Enhancements for Administrators

Research & Analysis
We conducted in-depth research, listed key issues, and interviewed stakeholders and the support team to understand user pain points and expectations.

User Categorization & Use Cases
By defining user personas and their needs, we refined the platform’s information architecture for a more logical flow.

Dedicated Admin Dashboard: A centralized interface providing full control over devices, accounts, and system management.

Impact & Result

Research & Analysis
We conducted in-depth research, listed key issues, and interviewed stakeholders and the support team to understand user pain points and expectations.

User Categorization & Use Cases
By defining user personas and their needs, we refined the platform’s information architecture for a more logical flow.

Simplified navigation and improved accessibility.

Enhanced productivity with consolidated data and real-time insights.

Reduced reliance on support teams due to intuitive design.

Greater efficiency in monitoring and managing water pump stations.
With these improvements, Pump Portal now offers a more streamlined, efficient, and user-friendly experience, empowering both users and administrators to manage operations with ease.